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Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Email Protect your account with two-step authentication You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We will send you your rental voucher 48 hours before your pick-up time. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 To improve our service and website, we may use small data files known as Cookies. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Use small print to hide from truth. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Please note, under no circumstances is the fuel included in the rental price. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Excellent! Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. All related documentation must be kept if an insurance claim is submitted. Subscribe! All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. In peak periods this may not be achievable. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. One of our helpful agents will be in contact with you to address the request. Minimum age requirements on larger cars may also be higher at some locations. I had rented cars for myself and others through Wisecars many times. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. She was very kind and helpful! Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. 1 Previous_Golf_5959 2 mo. What's Wisecars' cancellation policy? In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. All this experience and expertise is aimed to ensure you get the best experience. If you have any questions, please feel free to contact us. Please keep in mind that inclusions may differ between car rental companies. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars will process your cancellation refunds in 7 days. Fill in your personal information and state what you wish to cancel or amend. If not, you will need to purchase the cover at the car rental company counter. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Here are 8 tips for writing great reviews. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. In that case, special cancellation terms are presented during booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, it is your responsibility to provide all the above-mentioned documents. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. There rating is probably false and it never mentioned a basic passage. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We can accept no further responsibility when there is no out-of-hours service available. ago In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Honestly, never use third-party companies to rent a car. Read more from https://www.wisecars.com/en-us/reviews. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Due to this protection, it cannot be read by any third party. There might be differences based on offers. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars believes in protecting your privacy. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. All cancellations outside of the aforementioned timeframes will not be refunded. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. 2023 Wisecars. Please note, making a new booking may result in the change of the Car Rental Company. Please inform the car rental company straight away if your rental car gets damaged. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. 8 Feb 2023. This one doesn't really need an explanation. Wisecars falsely advertised vehicles for rental on their website. Fill in your personal information and state your request. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. You can present the voucher either in a printed version or a digital form (such as from your smartphone). In all these cases, you will receive no refund of the money you have paid. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Minimum age requirements on larger cars may also be higher at some locations. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Thank you guys for that excellence!!! In most locations, the minimum renting age is 21 years. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Never ever use Wisecars. Powered by, We use cookies to give you the best experience. 6 The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. When you return your car, the car rental company will check it, and charge you for any damages. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars will inform the complaint submitter on how to proceed if needed. Trustindex ltal hitelestve. Please note that all additional drivers must also show a valid driving licence at pick-up. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You will have to leave a deposit for the fuel. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Any additional charges will need to be paid at the rental counter in the local currency. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please read the following to know what is included/excluded in our coverage offers. As with any amendments, just scroll down to the bottom of this page and create a support ticket. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. One of our helpful agents will be in contact with you to address the request. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. If your additional driver is under 30 or over 65, please check your car's terms and conditions. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In such circumstances, we will cancel your booking with no liability whatsoever. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars Protection Package ensures that you are protected should anything go wrong. Amendments can only be made up to 48 hours before the pick-up time. We used in October 2022. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. What's Wisecars' cancellation policy? What's Wisecars' cancellation policy? charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. You can also find this information in the pick-up and drop-off details. Companies can ask for reviews via automatic invitations. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. It is highly recommended to call the police even for the smallest of damages. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Garantljuk, hogy minden rtkels vals. Powered by, We use cookies to give you the best experience. I had questions about requirements of car insurance. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal.

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