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From A to Z, Vivid Seats customer service is fantastic. Should I buy tickets on Vivid Seats? How it works, fees, rewards Vivid Seats ranks 25thamong Ticketssites. She says no digital. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Great customer service skills. As of Oct. 13th 6:38 pm I am unable to access my tickets. Vivid Seats - Fraudulent agreement / promises made for a full refund Vivid Seats is a trusted and reliable way to buy and sell tickets. The 21st was spent on the phone trying to aquire our tickets. Just another company who still made money over COVID. Companies can ask for reviews via automatic invitations. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Takes no accountability for a time glitch that had us go to a show at the wrong time. I was told that I should have known that by this note that was listed: xfer Piggyback. How is one supposed to know that xfer Piggyback means your tickets aren't together? Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I bought 2 tickets to Super bowl for my 11 year old son. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Chicago Illinois They simply dont care. Making sure our fans are able to attend their desired event through us is our top priority. This is not what I paid for. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. With the plethora of ticket resell sites, this is one to avoid. One arrived by mail with a "Lot 16" other was delivered electronically. I tried not to trip thinking I could sell them forward. We use dedicated people and clever technology to safeguard our platform. She knew exactly what I needed and arranged to have it. Do I need to print these tickets? BS. The buyer is responsible for these costs. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I do not expect Keillor to come back to Denver at his age. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Our content is intended to be used for general information purposes only. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. My credit card was charged $328.30 that day. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber My experience is consistent with those reported on BBB. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Shame shame for all the people you have messed with and hurt. VividSeats has B rating with the BBB.org as of September 2022. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. VividSeats.com = Robbery!!! | Los Angeles - Yelp Top 2,652 Vivid Seats Reviews - ConsumerAffairs I suggest never doing business with them. Melinda, your concerns are absolutely valuable and matter to us. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. How has everyone's experience been with Vivid Seats? : r/phish - reddit Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. I am very disappointed in not being able to attend the show. They go above and beyond to make my transactions fun and fast! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Reliable & Rewarding Tickets. I never used them before but I know many people who have. Sometimes the choice seems insufficient to customers. We appreciate your patience. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ticket resale limitations; prohibition; exception. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. So, if you sell tickets for $100, you will receive $90. Order number [protected]. + the only ticket rewards program around. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Desired outcome: Was not able to get in with those tickets I paid for. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. They refunded, but I am out 2 nights for the hotel. Angel P helped me out. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I had listened to his show on the radio (and bought many of his books) for many years. Promised by 2/23. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. What I received were tickets in Section B, Row N, Seats 147 & 148. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. I don't expect they are willing to give an apology. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Who Sets the Price on Vivid Seats? I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. We paid $1,279.45 for these tickets. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. 2023 Trustpilot, Inc. All rights reserved. Vivid Seats Pay & Benefits reviews - Indeed Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Its location on this page may change next time you visit. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. What kind of scam is this? At this venue, Section B is behind the Pit. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Date of experience: 26 February 2023. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Cancellation Policy : Vivid Seats Customer Support These seats sell for $35.00 each. I specifically chose a section my whole group is in. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. I would like to warm people to avoid buying tickets through Vivid Seats. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". With 30 mins. Spent all week leading up to the event trying to call only to get the worst support ever. This will help us to determine next steps. Received a correct order confirmation but when the tickets came in they moved me to a different section. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? So I recommend never buying anything from this place. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Thanks Vivid Seats. B. Berlinda G. Today , California. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. On December 13, 2022, I received the tickets from Vivid. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Our online support team is here to help resolve your concerns. 1,560 talking about this. I purchased tickets through you company for the September 11, 2022 Rodeo. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Address: 111 N. Canal Street. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com Vivid seats scammed me : r/Scams - reddit Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. This review was chosen algorithmically as the most valued customer feedback. Desired outcome: Day of game they said only had 2 tickets available and sold my other 4. Will be buying more tickets from them in the future. The latest review was 2 months ago. I would like to warm people to avoid buying tickets through Vivid Seats. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats. If you have any questions about the refund process, feel free to reach out to our Customer Service. We apologize that you didn't receive the tickets you requested, Charlotte. Products used:Tickets for an upcoming football game. I was purchasing 3 tickets and wanted to make sure we are all seated together. I had to buy either 1 or 3. Full refund and apology for lack of ticket delivery. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! For further help, send us a direct message. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. The company says it "provides a legit, safe and secure platform. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Vivid seats are scammers. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Support : Vivid Seats Customer Support Patient, reassuring, and kind -- why I will use this entity again! I expect to pay the normal service fees, but not what you charged me for the tickets. We are filing fraud with the bank and reporting to the bbb. I expect to pay the normal service fees, but not what you charged me for the tickets. I will never ever purchase from Vivid seats again. Chicago, IL 60606-0606. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. There was some type of electronic glitch. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. You advised that you arrived at 7:50 PM. Vivid Seats Reviews No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. I purchased tickets for the New Edition concert through Vivid Seats. And, I will never refer you to any of my friends and family. Service 254 Value 245 Shipping 164 I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Long story short I never received the parking pass and had to pay in full at the gate. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints UNLV Rebels at Utah State Aggies 2x Football Tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. First time using Vivid Seats to get tickets. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. If you make a last second purchase, you are putting yourself at risk. In this guide, I will be reviewing Vivid Seats in detail. I would never have the paid this amount of money for average seats. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Absolutely disgusting. Vivid seats will not do anything. I highly recommend purchasing tickets from a verified seller on Vivid Seats. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. We were given multiple different messages from Vivid seats regarding the tickets. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? and their online chat system is useless. All they say is their sry, well so am I! Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop However, no matter what link they have provided I cannot access these tickets. Never again. Downgraded Tickets Sent - Not what I paid for. They won't refund me or get me two tickets together. Tickets were electronic via phone. I do expect a responce and an apology for this overcharge. How do I determine the seat numbers for a ticket listing? Then the day of the event I got an email cancelling my ticket. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com 2,266 Reviews of Vividseats.com - Sitejabber Read more Comments: 0 Vivid Seats Review | Top Ten Reviews Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Vivid seats is horrible. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Jeremy of Las Vegas, NV Verified Reviewer. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats | Buy Tickets on the App Store Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. The seller is not responsible for paying shipping fees. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. WRITE REVIEW. He reassured me of any concerns I had and was very patient with me. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Tickets to Aint to Proud Stage Play in West Palm Beach. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Explain your situation and why you wish to receive a refund. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings WONDERFUL Young Man. Home | Ticket Purchase Settlement After a problem with payment for tickets, I called and received outstanding customer service with Anthony. The third party did not send us the electronic tickets. My friends and I attend several differant venues and purchase tickets online. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Terrible customer service. Ordered tickets for Gary Allan concert last September. Very helpful indeed! I thought Vivid was a pr0n company. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard 1239964100050. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. If I purchase both sets, will the seats be together? So, Vivid seats charged an additional $196. Vivid Seats Review Summary. Share your photos and videos with others to prove the truth of your words. Enjoy reading our tips and recommendations. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. greenthumb47 , 2022-08-02. Looking for the best way to buy and sell mobile tickets? I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I will never use vivid seats ever again. 5 Weeks later changed their policy!!! Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. I had a purchase trouble on Vividseats. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I someone needs to hold ticket brokers responsible. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Can I exchange my tickets for a different quantity, or for tickets to another date or event? I beleive he explained everything I needed to know, in detail. All Rights Reserved. Barbara, who is my agent, was absolutely the best that you could have. Desired outcome: Please do not purchase tickets through Vivid Seats - Tripadvisor The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Beware. Working at Vivid Seats: 108 Reviews | Indeed.com Recent customer reviews are positive. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Disgusted. Also, VividSeats says all orders are 100% . Especially since Vivid. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Yes, you get great prices on concert tickets because it is a con. I got nfl tickets from them that never arrived. The moment you hit submit, they have your money and will not refund. It asked how many tickets I wanted which I selected two. Desired outcome: We launched @recap.email and legal webhooks. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The tickets were in TTC3 seats 30 and 31 in corner. First received an e-mail asking me to call because there was an issue. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Suggest you use another ticket broker. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Claim your listing for free to respond to reviews, update your profile and manage your listing. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Original review: Feb. 9, 2023. is vivid seats legit - Tecdud.com Ticket Listing Information 9. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Vivid Seats Culture | Comparably Vivid Seats has 450 employees. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Leave the paper at home! Save. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Vivid Tickets Loses Top Rating From Better Business Bureau After Yes. Vivid seats has been getting scammy lately. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. You can count on usas our fans already know. He'll be heartbroken. Got us a great deal on our tickets love this company.

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