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** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. The Latest Social Media Scam: Cross. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? When is final payment dueexactly? - Celebrity Cruises - Cruise The General Information & Booking Conditions apply to both on-line and telephone bookings. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. At times, we may offer promotional GTY offers. A binding contract between us only comes into existence when we send out our Confirmation Invoice. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. . You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Itineraries may change from time to time, both before and after your sailing departs. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . final payment date? - Celebrity Cruises - Cruise Critic Community The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. The airline and flight routing may differ from the original assignment due to this name change. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. It is New Year's Da. whether or not you've made your final payment and whether or not you actually have COVID-19. Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. Guests under the age limits above will not have alcohol returned to them. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. We will do so as soon as we become aware of the error. However, torch lighters and novelty lighters that look like guns are not allowed onboard. Cruise with Confidence | Celebrity Cruises Grace Period for final payment - Celebrity Cruises - Cruise Critic These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. . This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. We are not able to offer flight only bookings. Celebrity Cruises is free to adopt additional rules not stated in these policies. About two weeks from payment date we tried to pay on line. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. No refunds will be given on any cruise for no-shows. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. 1.5 What happens to money paid to a travel agent? In some cases, these could be the full cost of the ticket. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). All participants who engage in such recreational activities do so at their own risk. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Final payment -- online or call Celebrity - Celebrity Cruises - Cruise You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. No problem. Celebrity Cruises | Future Cruise Credit - United Cruises Find everything, but, what I wanted to know. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Where a refund is due, we will pay you the full amount of the decrease in our costs. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. For full details please refer to our website. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Fly/cruise package pricing is based on the lowest fares available at the time of going to print from a UK departure airport (which may be a regional airports and/or indirect flights). Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: Please contact your Personal Cruise Specialist or your travel agent for further details. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Call us at 800-288-6006 if you need help finding the perfect cruise. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please refer to the terms and conditions of your debit or credit card for details. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. Any delay in providing us with these details will prevent us from being able to issue tickets. 1.3 What information must I provide to you and why? For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. If you booked 8/1/2010 or after the final payment is due 75 days. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Learn how to make payments, view your booking details, make changes to your booking, and more. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. If these are found, they will be confiscated. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. I have never heard of a grace period. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. dtsc org chart. Careers. Enterprise. Xfl 2022 teams. malaysia phone We have appropriate security measures in place to protect this information. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Your holiday will not be protected by our ATOL or ABTA membership. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Please see your Confirmation Invoice for further details of our recommended insurance broker. We cannot accept responsibility for any services, which do not form part of the package holiday. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Drones used on the ship will be confiscated till the end of the cruise. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Not meeting any special request for any reason will not be a breach of contract. Persons using The Spa must be over the age of 18. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Deposit amount & final payment deadlines for Celebrity Cruises. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Celebrity Select Dining is subject to availability. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). We logged on and an outstanding balance of 26pence was showing. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. 2.1 What about valuable or important items? 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. 5.6 Can you refuse to allow me to travel? Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. However, we will use only names and contact details for marketing purposes. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. 379. . This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. Please also take note of our Refusal to Transport Policy. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. 2.6 What are the passport and visa requirements for my holiday? In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Checked on line 0 balance to pay. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Regrettably we/the airline cannot guarantee your request. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. The changed arrangements will then be treated as a new booking. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. 1.10 If I have to cancel my cruise holiday, will I receive a refund? https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. For guests making bookings onboard any of our ships, different deposit policies may apply. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. On board there are certain facilities where each entry is restricted by age. Please note that the upgrade package may differ from the upgrade package offered by the airline. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. I remember it use to be 60, then 65, 70 and sometimes more. My husband and I are looking at booking a Celebrity cruise to Alaska. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. 2.2 Are there any prohibited items that I cannot take with me? In the event that there are any increased costs in making such changes e.g. The . Some airfares may require full payment at time of booking, which may be non-refundable. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Dining times may vary slightly on port days due to shore excursion departures. All guests should ensure they have appropriate personal travel and medical insurance before departure. I advised that he actually pay no later than due date and that I always pay a few days sooner. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). Cancellation Fee Schedule - Norwegian Cruise Line The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Copies of the applicable International Conventions and Regulations are available from us on request. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. 1. https://www.celebritycruises.com/gb/privacy-policy. Common interest groups and immersion sailings. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made.
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