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Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. Almost unusable in sunlight, and other problems. active as well. Please be patient for 24-48 hours and see if the amount gets credited to your account. Weve provided 3 levels of security options for Locklyusers to choose from. If you don't have enough storage space, it can be blocking the app updates. (How to Troubleshoot), Why is My Wyze Thermostat Not Turning On? I have then thought that Ill just be happy to have a lock that locks by itself whenever I forgot to lock (which frequently happens). The lock will start beeping by itself at random times throughout the night. hbbd```b``1 I,"yHno0{!"yi`rX Got it set up. Use a paper clip or pin to poke this hole. Even in some rare cases, the re-install step also don't work. If you wish to drill a hole for the stabilizing pole, please install the lock first and make sure that it is to your satisfaction, as we do not want to leave you with a hole drilled in your door if you wish to return our lock. If your Initial Code is lost, you wont be able to reset it as the device has already been paired with an owner. Whether used in controlled storeroom environments or in busy industrial workshops, you can count on DURABOX to outlast the competition. Why is my Secure Link WiFi Hub not working. (Please be by the lock in order for this to work.). After the second incorrect attempt to unlock the lock with the wrong Access Code, Lockly will disable the keypad for 20 minutes, displaying a 20 on the screen. Good luck! It is very important that you keep the Initial Code that was provided to you in your box. Some pins in your smart lock cable connector are bent. button is disabled to make sure your guests wont be able to change any of your lock settings. So your Lockly Fingerprint sensor doesnt recognize your fingerprint when you try to use your finger to unlock your door? There are four critical steps you need to avoid any installation issues: If any of the following problems persist, please followthe above steps to reinstall: A: No. This lock caused me a week of stress and agony before I finally returned it. There can also be 1 One-Time Access Code and unlimited Offline Access Codes. Bad product with no support. You can still see all customer reviews for the product. To recap, if your Lockly smart lock fingerprint sensor isnt working, replace the batteries in your lock, check and straighten bent pins, then insert the cable connector properly to resolve the problem. If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. We had to take it off and purchase another keyless lock before the day was over. You will need something small such as a paperclip, to press the reboot button. A: Only use AA Alkaline batteries or Lithium Batteries. The battery in your Lockly smart lock is low. Insert Your Lockly Cable Connector Properly, 3. Unbolt these screws to reveal your Lockly cable and cable connector. Thanks to another reviewer who had the same problem for directing me in the correct way. You can reactivate the screen by sliding your hand across the screen. Once you pair your smart lock to theLocklySmart Lock App, theProgrambutton is disabled to make sure your guests wont be able to change any of your lock settings. The Lockly Secure Pro includes the Secure Link Wi-Fi Hub, while the Secure and Secure Plus require a separate purchase. The LOCKLY app server may be down and that is causing the loading issue. Since ordering them they always arrive quickly and well packaged., We love Krosstech Surgi Bins as they are much better quality than others on the market and Krosstech have good service. If yes, it means the batteries are low and require replacement. For your own sanity do not do business with this company. It looks very nice, the inside part does not look cheap to me. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Then you close the app that has this issue. This will reveal the battery compartment. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app. Guest Codes are unlimited. First this is a well designed and solid door lock. It was surprisingly difficult to install. Press and release the reboot button when you want to reboot the lock. Please try logging in after few minutes. User Manual for LOCKLY models including: PGD628, SECURE PLUS, SECURE PRO, smart lock has been reset, all the data previously stored will be deleted. Verify that the app you're trying to install supports your android version. No settings will be changed and all Access Codes will still be stored within Lockly. Can I install this on different door orientations. Search"Lockly" in both stores and download for free, or click on the following: A: Turn on the Bluetooth from the settings onyour smartphone (do not try to pair through your settings). Only reboot when necessary. Why is my Secure Link WiFi Hub not working. %PDF-1.6 % Your device will switch back to the normal Lockly, Smart Locksuses a patented peek-proof keypad as the default keypad. Smart TechVille is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You can always use the physical key provided to unlock as well. I contacted their support team on their website and got a quick reply with details. Reboot your lock On the front of the lock (the side with the display on the outside of the door), you will find two silver balls underneath the lock. We find that some customers are trying to connect when the light is blinking slowly which can cause network errors. I have called the support number which is not on the package. %%EOF Please check your mobile storage space. Updated Review - Excellent customer support! A: If you find the rotation has stopped, press the OK/Logo button for at least three seconds. Once you have done this, reinstall on only 1 account and see if the issue is resolved. And if you cant find a DURABOX size or configuration that meets your requirements, we can order a custom designed model to suit your specific needs. If your Lockly fingerprint sensor still fails to recognize your fingerprint after fixing the cable connector and replacing the batteries, try restarting the lock. A: With theLocklySecure Pro or the addition of the LocklySecure Link Wi-Fi Hub to any lock, you can generate all access codes remotely. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. Here are the steps to follow to re-insert your Lockly cable connector into its socket: Your Lockly fingerprint sensor should start working now. c`a``fb@ !V68?"UEG&&A)C?='G~L$C : Take some time to read over these questions and the answers and hopefully it solves the question at hand. Once the screen is activated, enter the correct Access Code carefully twice, pressingafter every time. Sure, at first this might not sound like that would deserve a 1 star review until you try to get ahold of customer service. Launch the mobile app and log into your account (please create an account if you have not done so). If you have any questions, please contact us: 2020 LOCKLY | USA CERTIFIED ISO/IEC 27001: 2013. Secure Smart Lock is designed forproperty managers and families who need to assignunique codes to guests. I did have one slip-up during installation though. (Solved). There are few ways to fix this problem. Disabling it will result in some disabled or missing features. PIN Genie auto-locking sounds better with customizable auto lock time. The iPhone app is good tho. You will need to drill an extra hole in your door, template is not aligned correctly, you'll need a big drill bit. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. 558 0 obj <>/Filter/FlateDecode/ID[<3DDD80876F66534BA8AC6320FE140C40><9C6D414C632F1646B755EBFDA16B4ED7>]/Index[538 38]/Info 537 0 R/Length 105/Prev 981195/Root 539 0 R/Size 576/Type/XRef/W[1 3 1]>>stream The Lockly device auto unlocks itself after one touch or 30 seconds, The Lockly device does not unlock smoothly, A: If you find the rotation has stopped, press the OK/Logo button for at least three seconds. Also go into your Lockly Settings to make sure that your firmware is completely up to date. Please check your data connection. 84(izpDFm:zY#_0^t. I am hoping that the company will respond to this review. It also analyzed reviews to verify trustworthiness. What do I do if the Initial Code is lost? If you're looking to shop the Lockly store, visit Lockly.com or click the Shop Now button. Confirm that you have enough storage space in your phone to download updates. Nice Smart Lock, I love the discreet keypad and auto lock function, Reviewed in the United States on March 22, 2018. But, we did it. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Once the display goes back to normal, see if the issue persists. There is no phone number only an email address. You just need to press the recent applications menu (usually the first left button) in your phone. Now, with the paper clip or pin, press and hold the button until your Lockly smart lock restarts. Our Secure Link WiFi Hub can connect with any Lockly. Our Customer Service team is available to help for immediate service, so please contact us: Sales/Feature Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST, Installation Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST. Without the wi-fi hub, you can generate Guest Access Codes and Offline Access Codes remotely. You may be trying with wrong login credentials. If the problem persists after trying this fix, continue to the next step. Your recently viewed items and featured recommendations, Select the department you want to search in, I love a well built, reliable product with multiple redundancies (Physical key, Keypad and Android App), Reviewed in the United States on January 7, 2018. Do not mix new batteries with old batteries in the same Lockly, The lock must be installed with the deadbolt, Call our Customer Care Team: (669) 500 - 8835, Sales and Feature Support: M- F 11AM 7PM PST. Buy Homes, Rent Apartments & Sell Real Estate: Open House & Foreclosure Listings, 2020-21 , The Top TV Remote App for Smart TVs and IR TVs. hb```f`` Beware of the good reviews. Thank you., Its been a pleasure dealing with Krosstech., We are really happy with the product. I reinstalled and problem got solved easily. If your Lockly fingerprint sensor still fails to detect your fingerprint after youve straightened the pins in the cable connector, check whether the cable connector is inserted properly. If you dont find the low battery icon on the screen, you should still replace the batteries to see if it fixes the problem. Follow these steps to change your Lockly smart lock batteries: Ensure you get the correct batteries and do not mix new batteries with old ones. (Example A and Example B above). 2020 LOCKLY | USA CERTIFIED ISO/IEC 27001: 2013. This one took my $200. They are the absolute worst! If you find that you are having any trouble with your Secure Link WiFi Hub, try some of the following suggestions: Our Customer Service team is available to help for immediate service, so please contact us: Sales/Feature Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST, Installation Support: M-F 9AM 9PM CST, Sat/Sun 8AM 5PM CST. And when the batteries are running low, the performance reduces. The lock is reversed, locks, when unlock is pressed on App, vice versa. In addition to the numerical access codes, the Lockly Secure Plus & Lockly Secure Pro can store up to 99 fingerprints. In addition to the numerical access codes. If you think that LOCKLY app has an issue, please post your issue using the comment box below and someone from our community may help you. Join our VIP list and enjoy $20 off your first order. Activate the keypad by pressing and holding for 3 seconds. Protect your important stock items, parts or products from dust, humidity and corrosion in an Australian-made DURABOX. Make sure that you and your WiFi hub are connected within 10 feet of the Lockly. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Use your pin/paper clip to press and hold the button for 3 seconds. Once youve straightened all the bent pins, insert the cable connector back into its socket and bolt the removed screws. You can use that feature to initiate a withdrawal request. Most of the times, it might be a temporary loading issue. I would just like to talk to customer support and see if there is something I am doing wrong. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Please try after few minutes. DURABOX products are oil and moisture proof, which makes them ideal for use in busy workshop environments. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is best practice to have the eKey sent to your guests within 72 hours of their arrival and not sooner.

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