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Pleased to meet you, won't you guess my name? Are Refundable tickets available through Ticketek Marketplace? They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia How will I receive my tickets? Clunky unhelpful booking site for Mary Poppins Melbourne. Refunds & Exchanges Follow New articles New articles and comments. The customer service was super helpful and I got the ticket value back and it sold super quickly. to then often have to go to their desk at the venue to follow up the issues. Ticketek Australia | ProductReview.com.au Privacy (data erasure request) What a disgrace!! Ticketmaster Resale | ProductReview.com.au It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Safe, Fast and Verified Never ever again. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Fire A report from the fire service and/or police. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Please also read the General Conditions of Refund. means weather where a Government Agency has issued warnings not to travel which mean. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Years ago I did a few days temping at Tiketek. Many of us haven't booked on line since COVID started, The site is worse than I remember. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Sell tickets directly from your Ticketek Account. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Where you cannot provide evidence that the person affected is within the. Are Refundable tickets offered on Gift Voucher sales? etc. are the business owner or registered Director, or a member of. Where You have not been physically examined by a Doctor prior to the date of the Booking. If enough people do it they'll be investigated. Ticketek wastes YOUR TIME like it doesn't matter. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Wife tested positive on 13th. So sorry. Change My Location Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Verification can help ensure real people write reviews about real companies. Where documents can be replaced in advance of theBookingor on the day. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Absolutely appealing customer service!!!!! What should I do? A copy of the letter requiring Jury Service. Not that they are necessarily wrong, but people often don't comment when things go routinely right. On-top of that you cant call anyone to purchase ticketsTerrible. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Just upload its fucking DEATH CERTIFICATE. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Why is your site permanently unavailable. I got tickets to a concert from ticketek that got cancelled of covid. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. They haven't responded to my emails! If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! They are the shittest service in Australia. I reported the scam to my credit card provider! means the unforeseen change of the date of an examination that. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Ticketek routinely mismanages ticket processing which should be simple. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ticketek - Refundable IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Jay Chou tickets | GIANTS Stadium | Ticketek Australia By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Safe, Fast and Verified I am trying to buy tickets but it says unable to lock the ticket. Worst website and app I have ever used!!! Finally got an answer from them when I contacted fair trading to help. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. is cancelled, postponed or cannot be fulfilled by the. NEVER NEVER again. How did this happen? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. 2023 Trustpilot, Inc. All rights reserved. A doctor cannot be You or a member of Your family. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. No contact, no reply, nothing.You have stolen money from thousands of people who need it. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Attendance at business meetings and business travel. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Hopeless website. We also ensure all reviews are published without moderation. means an unforeseen circumstance completely outside. Ltd. All Rights Reserved. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Poor service really. A police report confirming details of the theft. Press question mark to learn the rest of the keyboard shortcuts. Immediate household persons living together at the same permanent address. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Adverse weather with no Government Agency warnings not to travel. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. A police report or crime number to confirm the theft(Self-declaration not accepted). Instead I was sent the PDF email after the show. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Any vehicle You plan to use during the Booking. There is not one good review about this dodgy company. Safe, Fast and Verified I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek Marketplace - Buy and Sell Tickets Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? . Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. This is such scummy conduct. Fuck that, what a joke of an optional extra. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Stick to Ticketmaster. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. An incident number or report from the Police or relevant traffic authority. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek Marketplace (marketplace.ticketek.com.au). chevron_left, Availability & type of seating will vary & is set by the venue. The following words or phrases have the meaning shown below wherever they appear in bold in this document. The only reason people buy tickets from Ticketek is they have no other choice. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Share. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ticketek Marketplace Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Do I need any special hardware or software for print at home tickets? (Receipt required for Doctors note refund up to $100 or equivalent). Simply do not try to contact them in any way shape or form.Worst customer service. Would I ever get the tickets! I want an refund, yet there is no way I can get it. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. What will a Marketplace ticket look like? Why is this company even allowed to operate?????? Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence failed the examination previously and had to re-sit. No way to recover tickets. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. IMPORTANT Any translation of this document from English is for assistance and information only. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. You may also wish to resell your tickets if you cannot use them. We use dedicated people and clever technology to safeguard our platform. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I received an error message after purchasing tickets. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Secure Accounts Widget Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I was certainly given the runaround by others who I had dealt with. Create an account to follow your favorite communities and start taking part in conversations. Cannot add tickets to wallet. Might be worth looking into? They do but its retarded. Any vehicleYouplan to use during theBooking. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Still waiting for my refund 6 months. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Maisie Peters: 7:00 7:45pm Scalping 18. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). 2023 ProductReview.com.au Pty. What the hell is that? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. We may consider other Emergency Circumstances at our discretion. What happens to my money when I buy a ticket? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Where You are the business owner or registered Director, or a member of Your family is. Please comply with any stated ticket limit for this event. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Any reason for refund must not be foreseeable at the time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Press J to jump to the feed. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Their customer service to follow up and right the problems is poor. Any temporary relocation for work must be for a period of at least 3 months. The phone message also contradicts itself. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions What gives? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. ProductReview.com.au has affiliate partnerships. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. (This can normally be obtained from the transport companys website). Anyone waiting for refunds from Ticketek? Ghosted for 6 months now

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