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Sep 15, 2021, 1:28 PM. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. In April, when the suit was filed, MLB had . Deadline: May 17, 2022. The case is still pending, but will be heard by a jury. Read more here: Camp Lejeune Lawsuit Claims. If you sell on Stubhub they will waive the sellers fee. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. I chose CC. The company is accused of failing to resolve complaints from tens of thousands of customers. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Required fields are marked *. In the . I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. It promises a full money back refund in the case of a canceled event. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans However, you've agreed to the terms and conditions of Stubhubs sale policy. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The new policy offerers a coupon. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Want a refund for a canceled concert? Good luck - Local Business News Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Others were postponed. A $5M lawsuit was filed against StubHub over their updated refund policy StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub is doing this as opposed to providing full refunds for canceled events. I purchased tickets via StubHub for a concert 3 months in advance. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Combined with viagogo, we now span 90+ countries around the world. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Buy sports, concert and theater tickets on StubHub! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. We'll email you when an event is canceled. NEVER USE STUBHUB. All Rights Reserved. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Copyright 2022 Consumers Unified LLC. This field is for validation purposes and should be left unchanged. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. There is a chance that StubHub will settle the case in the future. Thank you, you have successfully subscribed to our newsletter! I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Please add me I have communication and documentation to prove stub hub is just keeping my money. Frustrated concert goers still fighting for refunds But, as an alternative, the 120% off coupons were also . We value your privacy. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I only hear that events will be cancelled if there are not enough performers. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. This is the first time I have been using this website. A link has directed you to this review. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. I bought 2 tickets to a concert in SC that was cancelled. It is important to note that the settlement is not final and the settlement process is ongoing. Despite the alleged deception, the company's policies did not reflect the actual . Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . StubHub sues Golden State Warriors, alleging monopoly - ESPN.com In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Home | StubHub Settlement I was denied my request for a refund. However, it will likely face a significant amount of litigation. They sell you things they don't actually own and if there's an error, too bad for you. If I could give zero stars I would. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Easy sales process: I will never use Stubhub again. The reasoning is due to the financial impact form coronavirus. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub to refund canceled events after pandemic complaints Some StubHub Customers Getting Cash Refunds | PYMNTS.com McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Add me too please! He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. | Actions does not process claims and we cannot advise you on the Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Come to find I was charged $300 from my bank account. A California class-action lawsuit has been filed against the ticketing site StubHub. 2023 The Hollywood Reporter, LLC. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. I had to spend hours on the phone with StubHub just to get them to do their job. Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. They too should be held accountable. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. drug injury lawsuits and product liability lawsuits. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. StubHub has stated that they will provide no comment on pending litigation. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. SV is correct. Lied to me and stole from me. Less than two weeks later, StubHub amended its policy. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". They never followed up. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. This browser does not support PDFs. You must contact the The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Our content is intended to be used for general information purposes only. Entertainment industries have seen every event canceled or postponed for a foreseeable future. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . It is the world's largest ticket marketplace. Emily Walsh. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Did StubHub's changed ticket refund policy violate Mass. law? Please be patient. I am still awaiting a refund for a Nets game postponed in December. StubHub settles with US Attorneys General over its COVID refunds policy I am appalled at their lack of customer service and straight out thievery. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. StubHub has not responded to the lawsuit. The U.S. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Now Im stuck with 4 tickets to a concert I cant attend overseas. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Never again StubHub. StubHub refund ruling highlights Calif. precedent companies despise I no longer have that card either and was concerned about that as well. And the seats they offered were listed for $30 less than the ones I purchased. I listed tickets and never heard back that they sold. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. This is the only way to get a cash or credit award under the Settlement. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. FAQ. But, as an alternative, the 120% off coupons were also available. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . that reports on class action lawsuits, class action settlements, Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Sign up to receive our free weekly newsletter. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Sign me up! I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. According to the filing, McMillan purchased two tickets to an NHL game in early March. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. your claim status, claim form or questions about when payments are But these are unprecedented times.. They told me to sell them. Furthermore, is there a class action suit against Ticketmaster? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. 'You're stealing my money': StubHub leaves customers feeling screwed STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute

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