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Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. An Ed Sheeran fan shared a screenshot of their Ticketek message. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Log into your My Ticketek account and make sure all the details are correct. You will get an error message if you enter the Voucher ID incorrectly. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. I would still like my tickets mailed to me at my overseas address, is this possible? Are there any events I can't use my Ticketek Gift Voucher for? Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Refunds must be requested no more than 60 days after the event date. Member Ticket Redemption Information | Adelaide Football Club Full Ticketek Refundable terms and conditions of sale can be viewed here. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. How do I update my credit or debit card details once they have been saved? When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Choose the best delivery option that suits you. Ticketek will use reasonable efforts to notify you of such action. We'll now show you the tickets which have been allocated to you based on your selections. This refers to the various levels of ticket types on offer; e.g. We also regularly monitor our ticketing system for suspicious transactions. This is so we can show you upcoming events in your vicinity. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Can held seats be purchased through any other channels? What if I enter my Voucher ID incorrectly online? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If you have purchased concession tickets, you are also required to present a valid concession card. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You will need to provide some form of ID so that staff can access your Ticketek account details. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Concession and junior barcodes will show up as such. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. When purchasing tickets for a particular event you may be limited to a specified number of tickets. Why can my friends (invitees) only purchase the held tickets one at a time? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. You are required to present your credit/debit card and photo I.D. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. When will I receive my club of support merchandise pack? For more detailed instructions on reserving a seat, please see our help page here. Seating/Section FAQs - Ticketek Australia You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Promoters sometimes request that a number of tickets be held for promotional purposes. ezyTicket - your ticket is emailed to you in PDF format. Write a review Ask a question. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Can event notifications and location services be turned off from the Ticketek app? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Ticketek AU - Apps on Google Play Enter the required information in the fields provided. How do I add my mobile tickets to my Ticket Wallet? How to resell a Ticketek ticket - Tixel Blog The Ticketek app was also reportedly glitching, stopping people from . Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Terms & Conditions of Sale | Ticketek NZ Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. What if a show is cancelled or postponed? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. No, there will not be a priority system in place for AFL Members dining in 2023. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Will I be notified of event / gate changes? Ticketek acts as agent for the Seller in the sale of all tickets. Be sure to select the discounted 'member' ticket. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Invitee B purchases the two seats they were assigned at step (b). No, for the first release, the app will only be an iPhone app. Your region is identified by your IP address. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Tickets will be available to purchase, once onsale, through Ticketek. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. How do I request a refund if I have purchased Refundable tickets? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. endobj To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. This can be accessed using the 'Share and Save' button on the mobile ticket. The email may have been filtered by a spam filter. Make sure the backlight on your phone is set nice and bright. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Staff are amazing under the circumstances," a third said. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Gift Vouchers can also come in pdf format, which can be printed. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Where do I select Mobile Ticket delivery? My Ticketek Gift Voucher has no Voucher ID? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Do I need to be logged in to see 'My Events' and if so how do I know? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. These tickets will be cancelled and reissued in the name of the new ticket owner. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Invitee A changes their mind and does not proceed with their purchase. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. These tickets are released when not required by the promoter and generally given to us to sell to the public. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Can I buy tickets if I am based overseas? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. 13+ - Adult Ticket. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Please wait a few seconds for it to load. Select your desired area, then select the $0 member ticket. Ticketek Online Terms of Use and Privacy Policy. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Tap "Add to Passbook" at the bottom of your mobile ticket. Print this PDF as this will be your access to the event. <> My tickets have not arrived after a reasonable amount of time, what do I do? SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 How do I make a wheelchair or Accessible Seating booking? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you arrive late, you may not be admitted until a suitable break in the event. Who can book a family and concession ticket? - Ticketek Australia Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event.