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I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? Received a PCN for a one way journey we made 5 MONTHS AGO! Plus, youll have a Dart penalty charge that could be as much as 125. How to pay penalty without any letter to do? I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . I have now received 2 x pcn for these crossings !!!! - Charge Certificate - increases the penalty by 50%. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. These figures dont appear to have been released since. Hi Im hoping you can help. Surely there must be a limit as there would be for a speeding fine by the police. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 Youre not alone if you paid the London Congestion Charge by mistake. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. I did call them to day trying to explain but they wanted the plate number when I dont have. 0300 300 0120 from the UK, or +44 300 300 0120 if you're outside. Note, things do change and sometimes we do miss things (were only human! Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? I've had . The purpose of the penalty scheme is to encourage compliance with the payment system. How do i deal with this situation? MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You should be fine. How Much Is A Dart Charge PCN? | Huuti I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. My family went over dartford crossing in August on holiday no signs saying when or how to pay didnt even know you had to wasnt till we visited fiends a few days later that we found out went online and paid for both journeys payment was accepted now 4 months later been sent a PCN for 14:50,really annoyed after theyd taken my payment.Mine is a lease car so fine sent to lease company they paid the fine,then took it from my wages, now Ive got to try and claim it back. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? The 14-day grace period doesnt start until yo uget the PCN. What is being done by the highways agency to address this scam When asking the lady there which dates I am missing the could not tell. Im not (its my wifes) so could not agree. crossed last Friday. So where does the money go from collecting these extortionate fines? and I was tranquil about. Just googled to find this and the new pay system. Sep 16, 2022. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. Hi Glad we helped. You will need to do this by midnight the following day. You can complain to the authority because of poor signage, for example. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? but it really was not my fault that I received the notification so in late. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. We should have waited until they fined us so we had an IA number then paid using this number. If it's your first time then appeal and they will probably let you off the fines. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). I didnt noticed that I have to pay for crossing. This is the first time I forgot to pay. I have just received a penalty notice dated 24/09/2015 for a non payment of a crossing on the 14/05/15. If you would like to make an enquiry regarding your penalty charge notice, please use our Dart Charge Penalty Notice - what you DON'T know! - Blogger My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. Husband will not be impressed with me getting a fine!! One benefit of. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Its my first time. Im in a similar position. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? -yes 37.50 please. Providing its your first offence in that particular car you should be fine because of the 14-day grace period. No chance of that unless one is very, very patient. Outright thievery! Yes get online or phone and pay now. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. Dart charge fine after 3 months MoneySavingExpert Forum Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. I am not in the habit of paying the Government a bonus!!!!!! In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. If the charge notices received a location whilst in town came round to share buttons below to be charged at the. What is a Dart penalty charge notice (PCN)? Must be easier and more cost efficient to erect some clear signs than send out payment demands! Hi here is what I put in the feature. Im too poor to take a political stand, I just what your opinion of if you think I should pay the extra 5? Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. Unfortunately, many motorists were charged twice for a single crossing because tolls duplicated their payments. That sounds horrific can you send the full story? Just came back from a weekend in Hythe. Heading on holiday can be both exciting and stressful in equal measure, making it easy to forget banal chores such as paying for your trip over or under the Thames Here are some suggestions to help ensure you dont come home to a big fine. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. Barring in mind I had the money ready to pay on the day of the journey . (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Have now received another penalty notice, this time for 105. No prices, no method of payment, no official guidance. In the first month alone, potential fines amounted to 21 million. 12 Reasons You Shouldn't Invest in Luton Penalty Charge Notice Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. Wot the hell,they also put a bill of 475 on car. Have I any chance of appealing against this unreasonable charge? Remembered 10 days later so went on website and made a one off payment of 5. Anyone know who is in charge of this? We seem to be O.K. I have not heard this policy is changing. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Penalty for failing to do so is up to 1,000. Your site is very helpful, so many thanks. I have the same issue. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. Instead they have 10 of my money ( I paid for 4 trips in error!) Since its inception, motorists have complained of being charged twice for a single crossing. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. What do I do if the car is a mobility car for disabled as we never payed toll before . (3) We dont want an account as we might only use the crossing maybe 6 times a year. The petrol is more expensive.. Help help help..just received a letter from Dartford this morning with a pcn of 70 or 35 within 14 days but the incident happened in july my friend was driving and his english is not very good and didnt realise he had to pay passing charge. I checked my account the next evening to see Id been charged for my return journey but not the original one. Imaging the outcry if this had happened to poor British drivers in France ;). I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. I was also caught by this extortion system. It is often without any intention cause any inconvenience to anyone. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. There are six different types of Penalty Charge Notice, so make sure you know which one you've got before you go ahead. What I cannot understand is why people are not standing up for themselves, when there are many points of incompetence and indeed it is an unjust enrichment, for what service are they truly providing? Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Set up a new pre-pay account here Change an existing Dart Tag account. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. can any one help me how to wave this charges. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. I say Whoa! You will receive it in Word and PDF formats. I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. I confirm that I have not. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? The same happened to me. Messed up as I have either a zero or the letter O (even as I type this, I cant remember which) and got it wrong had to retype it the next page just hung there started again, got payment details in etc etc and paid at 4 minutes past midnight, as stated on the receipt! How did you take it to an independent tribunal? Contravention date 21/02/2015 and I make a payment on 23/02/2015. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. I paid for a return journey. Im about to do mine. The chap then advised i had another 7.50 to pay which now clears everything up. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. really poor direction to the general public on what to do. Hi, please can you tell me where the signs were located in July of last year? And now Im getting penalty straight away? MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. Just keep following through pages. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! However, we recognise that dart Charge is a big change for drivers, so we are doing everything we can to help people understand the changes and avoid penalties. Beat PDF Form TE9 Witness statement - unpaid penalty charge - GOV.UK Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Its the best option in your situation. I live 90% of the time in Germany. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Thats when MoneyNerd was born. My advice? Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. Challenge a penalty charge notice He just said you have not paid so you will be fined. Why didnt the website tell me to pay both fines together and how come its taken a further 3 weeks for an offence on the same day. Pretty disapointed that i had opened an account and monies were taken without my permission. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. https://www.gov.uk/make-a-freedom-of-information-request. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. Just watch out as many people have found the system cant match payments to cars. Maybe you forgot to pay or deliberately didn't pay the toll. Your email address will not be published. The reason? Yes, I fully agree with you Alan. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. I have not received a PCN and the only reason I am expecting to receive one is because of your offices response sent Fri 07/08/2015 10:41, to my message submitted online the same day. I wonder if there is a glitch, I have returned the pcn with copy of payment receipt so just waiting for reply. not just a letter C above the tunnel/bridge. If they continue to issue incorrect PCNs do I have any process of redress against them? or does the 14 day extra or does this apply when u receive a fine? Oh Yippee. In August my wife who is a Chinese Citizen also resident in China and for whom Mandarin is her first language was caught up in the motorway closures when the M20 was closed when a lorry got stuck under the bridge. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. An Example: Suppose you received a 60 PCN parking fine. Lets see if they are human. Husband phoned them up and the guy basically said tough you will have to appeal it. Luton Penalty Charge Notice. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. I also attempted to use the Pay a penalty charge notice facility on your website but it would not accept any information from me without a PCN number. Dart Charge Warning - London Message Board - Tripadvisor Optional legal consultation A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. You can use the link above to ensure the amount was sent and received. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. Seems like robbery to me. Youll find information on how to appeal to the adjudicator in the rejection letter. The penalty charge of 70 will increase by 50% to 105. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). This was the first time I have used the bridge with the new payment system. My advice? we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. At least they were civil. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. Where is the harm, loss and damage? This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. We are still being pursued by dart Charge for ever increasing amounts. Fees may be payable depending on your final choice of financial product. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Local residents put up with enough and should not be put out further by the crossing. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? She inadvertently crossed and recrossed the dart crossing by accident. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. They must be making a lot of cash from the new booth-free toll system. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. THIS MUST BE CHANGED. There are no contact details on the charge certificate. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. as first timers on this route since it has all changed were able to pay 2 crossing charges now we are home. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. Careful about disabled use. 6. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. The first hotel did not provide WiFi and so I was unable to search online. You will then be asked to pay the PCN. I do want to pay, but was not aware of the strict timeline and penalties. Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Was this the first time you have forgotten to pay? feedback I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. APH Community > Beat late payment of the Dartford Crossing charge. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. 3. We went through the crossing on holiday last week. Hi You will need to give them a call. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. (6) where are the payzone retail outlets in my area. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process.