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If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Under these circumstances, I think a credit card dispute is absolutely fine. Thats over 18 months after we bought the tickets, he says. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Why is it taking so long to get a cruise refund? Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. Please keep your tickets in a safe place. During that investigation, we will review the proof you submit and contact the seller. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. So should you buy tickets for live events through Vivid Seats? Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Can I get a refund for my Marriott Vacation Club Points? Vrbo offered a refund after my husband lost his job. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. There was absolutely no way to talk to a human. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. Credits expire on December 31, 2022. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. I dug a little deeper. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Vivid Seats will determine when an event is cancelled based upon the best information available. VividSeats has B rating with the BBB.org as of September 2022. 2023 Vivid Seats LLC. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Grounds Admission Pass/Grounds Pass. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. RYADD was also forced to settle with Virginia authorities over the same practices. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. All rights reserved. See the updated dates below. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Vivid Seats Covid-19 Refund Settlement - Consider The Consumer *Sorry, there was a problem signing you up. Terms of Use | Vivid Seats This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. But whats this $452 bill? Home | Ticket Purchase Settlement If the event organizer or performing artist cancels an event, you can request compensation for your ticket. The total price was $1405.95. Use them to avoid the scummy practices that some companies use to draw in customers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Youll also connect with other readers who want to make the world a better place. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). The hotel gave me a refund for our room even though it was too close to the show date, he says. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . Events may be canceled by the team, venue, performer, or promoter. Support : Vivid Seats Customer Support For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. (the "Settlement Class" or "Settlement Class Members"). The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. This FAQ explains our general policy and approach. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. This policy is necessary because of our status as a live marketplace. Your order is then sent to the seller for confirmation. Sorry we couldn't be helpful. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Yes Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If your show hasnt announced a new date yet, please hold on to your tickets. Upon seller confirmation, your method of payment will be charged. When an event cancels, we will always send you a notice via email with the applicable terms and options. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Did we mention it's free? Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. If youre on a monthly payment plan, payments will be stopped while the park is closed. Business Profile for Vivid Seats LLC - Better Business Bureau If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. The exact delivery location for Special Delivery orders will be designated by the seller. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. No proof is requested. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT We list the names, numbers, and email addresses of the Discover executives on this site. Our mission is to connect customers with individual ticket holders and amazing. Vivid Seats allows refunds under specific conditions. I couldnt even find out if they offered a credit or refund, he says. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Cancellation Policy : Vivid Seats Customer Support If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years.