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Do I have to pay a service charge if the service is poor? Can you help me find out what has happened here? and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Why can't I see my order or sale in my account? It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. What a load of shit, this site needs to GO. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. If youre not offered a refund, you dont have to accept this situation. Make them aware of your experience and the complaint youve made. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. If this is also unsuccessful We will not offer a refund. Please note this does not include any sales or value added tax that may be payable on viagogos fees. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You can update your payment method as long as you haven't yet been paid. Limited access. . Crucially in your case, this means. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If tickets are not consecutive, then the Seller must create a separate listing. Court dismisses Viagogo's appeal on misleading representations and The concert was due to happen in 2020, but was rescheduled several times due to Covid. Clear. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . . Apparently not. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Viagogo Reviews: What Is It Like to Work At Viagogo? After you raised a dispute did paypal stop or refund deduction from card? Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Don McLean Concert Tickets. Can I Get a Refund from Viagogo? - GetHuman In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Be the first to hear about special offers. Pay by credit . Selling ticket FAQs. Thankfully, I have now managed to get to the bottom of it. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Secondary ticketing websites - GOV.UK You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. How do you find a good accountant? How do I change the email address on my account? Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. 2.14 Substituted Seat Locations. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Australian music stars warn fans of buying Viagogo tickets Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We may investigate complaints and violations of our policies. You are viewing the PayPal Community Archives. Red Hot Chili Peppers Tickets. 6.2 Waiver of Consequential Damages; Liability Limit. Victims of Viagogo | Hi All, I am a new member and have been in contact If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. As you could not provide the tickets for your sale 9799872, we have had to cancel this. What are the viagogo Terms and Conditions? 6.8 All Sales are Final. 4.1 Double Posting and Removal of Tickets. We will also add sales or value added tax on our fees as applicable. 1999-2023 PayPal, Inc. All rights reserved. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. How do I get a refund from a ticket seller? - Which? the particular seat or standing area your ticket is for, including the block of seats and row number. We will not allow You to buy or sell tickets before You have registered with Us. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. 2.2 Registration. I got food poisoning while eating out, can I get my money back? Read more hen we pay for them, not a week before! What do the ticket split type options mean? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. We may also first deduct any amount you owe us from any amount we owe you. Viagogo Salaries in Limerick, Ireland | Glassdoor viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Viagogo just like many other ticket sellers are modern professional con artists. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. where did nick turani go to college brian buffini net worth 2018 Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. How to get a refund, repair or replacement. Why can't I see my order or sale in my account? 2.12 Seller Payment. 0. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. This fee will be deducted from your payment. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. The revised version of this Agreement is automatically effective after it is initially posted on the Site. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. The site operates a system wehre the tickets don't go on sale until they receieve them. 6.4 Release. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Jun-18-2021 11:52 AM. Selling Mobile transfer tickets you bought on viagogo? I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. The tickets were sold in October for 180, but so far I have not seen the money. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. We are no longer accepting comments on this article. Best Shopping Deals In the know quiz Join the 36,151 people who've already reviewed viagogo. Why can't I sell my tickets through my Ticketmaster account? As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. What is the viagogo complaint handling process? Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Is commercial property a great value investing opportunity? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Sellers: once your tickets have sold, viagogo charges a service fee. I resold concert tickets and Viagogo is insisting it paid me - but I Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. You warrant that you are over 18 years old and have the legal capacity to make the transaction. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. I sold my tickets on Viagogo as a sate sale. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com The 'Payment' tab is automatically open. Job Title. 7.1 Ownership of Intellectual Property. Both you and the company were insisting that you weren't in the wrong. What ticket resellers must do 5.1 Investigations. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Report. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 6.5 Tax Indemnity. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. You will receive confirmation by email when the payment is made. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Viagogo: MPs warn music fans not to buy from ticketing site Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Subculture Tour 2023. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Viagogo Questions (page 10) | ProductReview.com.au The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Viagogo should be the subject of a full criminal investigation.. Pay in 10,000 for bonus. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Does Viagogo pay their employees well? Sadly I could no longer attend on the new date which was in October 2021. To post a ticket for sale on viagogo You must first register with the Site. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 6.9 Change or Suspension of Site. What are the viagogo Terms and Conditions? 6.10 Notices. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Dec-23-2017 03:49 PM. are safe places to buy tickets. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. When listing seated tickets, all tickets in the same listing must be consecutive seats. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. How do I unsubscribe from your newsletter? I went back to Viagogo to ask for a refund. Phoenix Suns Tickets. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Buyers: viagogo charges a service fee on top of the ticket price. Controversial website Viagogo scalps tickets for a John Farnham cancer If u look on official ticket sellers sites some actually tell you not to buy from viagogo . You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. It can happen on any website where payments are taken. viagogo - Buy & Sell Concert, Sport & Theater Tickets This does not prevent us from varying these terms without reference to them. The tickets were bought and sold online, using the Viagogo fan resale platform. 2.15 Claims under the viagogo Guarantee. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Can I deliver the tickets using a different delivery method? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Shoppers are advised to double check card details when shopping on computers or mobile devices. This website is legit and very popular in selling tickets for all kinds of events. Is Viagogo A Complete Scam? - The Money Range Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.4 Listing. viagogo - Buy & Sell Concert, Sport & Theater Tickets Visit the Payment Methods section to update the details. 2.9 Seller's Confirmation Obligation. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Ticket resale company 'determined to sit outside the law' But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. This charge is in addition to the amount originally paid for the tickets. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. All sales and bids are final. Learn how. But, if you plan to do this, you must tell your ticket seller in advance. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 3.2 Other Information. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. What is the Viagogo booking fee? - Quora In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. How much does Viagogo pay per year? The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Visit the Payment Methods section to update the details. Viagogo cancelled my sale and wants me to pay a fee How do I edit my listing? Affiliate links: If you take out a product This is Money may earn a commission. Consumer rights is a division of Which? I want to ask if anyone know their custumer service valid e.mail ? But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here.

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